We welcome ophthalmologists, optometrists, eyewear professionals who would like to become official retailers of our brands. There are several ways for you to apply. 1. Go to WHOLESALE > Application. 2. Call our customer service +1 510-858-6568 3. Write email to: wholesale@luvcus.com

Yes, we agrees to drop ship orders to retailer's customers at retailer's request. Drop shipped orders will be sent without invoice.

We drop ships to Retailer's customers with no additional drop ship fees (except for our standard shipping fee unless otherwise uses retailer’s carrier account).

If the product that you are looking for is not available or have any questions about the product you have seen, please CONTACT your sales reps or our customer service.

Contact your sales reps in your area, he will be able to assist you and if needed, order the necessary spare parts for you.

All Products purchased from LUVC may be returned within 30 days of the delivery date, provided you retain all packing materials, the product is in 100% resalable condition, and you have your original proof of purchase. Shipping cost will be deducted from refund. Items returned without an approved RMA number will be refused and returned to sender. Proof of purchase is needed for return. Returned items must be boxed and shipped in a manner so as not to be damaged in transit. Damage to boxes or product due to packaging will result in a re-box charge or loss of credit for that product.

Yes, you are responsible for postage back to our warehouse.

As soon as we receive your order we'll review the reason for return and let you know what we plan to do next. You will either receive an email to notify you of any action taken or our Customer Service will contact you directly.

Your refund should be returned to your account within 5 business days and we'll send you an email to let you know it's on its way. If you don't receive your refund and it's been 10 working days since you received our email or confirmation by our sales reps, please CONTACT US.

You may exchange an item if it is unused, unworn and unopen. For detailed information, please contact your sales rep.

All eyeglasses enjoy 365-day manufacturer warranty. LUVC will warrant that the eyeglasses will be free of defects in materials and workmanship under normal use by the original purchase for 1 year from the original purchase date. The limited warranty does not cover any damages caused by accident, abuse, negligence, shock, improper use or storage of product, loss of the products, normal wear and tear or damages caused by chemicals or damages caused by unauthorized modifications or repairs.

Missing parts Damaged/Defective Products upon arrival Manufacture Defect All Warranty claims are subject to a case by case evaluation

Any damages caused by accident, abuse, neglect, shock, improper use or storage of product Damages caused by chemicals Loss of the products Normal wear and tear All Warranty claims are subject to a case by case evaluation.

365-day manufacturer warranty from the original purchase date. This date should be confirmed by a proof of purchase of your product, and/or the warranty certificate (when available), duly filled in.

If found the product has manufacturing defect, the frame or corresponding defective part will be replaced or repaired.